Warranty Terms
  1. CKI team (CHEN KUANG Industries Company LTD) offers one year guaranty service from the shipping day. 
  1. 2. Please keep the shipping documents (stated with shipping date) and present it while applying for guaranty service.

Please feel free to contact us through the following link:

https://www.medical-bed.com/en/contact/application-for-after-service

we will contact you ASAP for necessary service.

chen kuang industries company ltd md guaranty service

After Service Application
   We offer one year guaranty service from the shipping day.
   Please note: The guaranty doesn’t include the force or nature disaster.

  • How to know the Guaranty period?
  1. The guaranty period starts from the shipping day.
  2. If you lose the shipping documents, you could offer the serial number as labeled at the right corner of bed (see picture 1), we will help you to confirm the guaranty period.
    Serial Number Label
    chen kuang industries company ltd md serial no poster
  • Guaranty Item list

    Bed Body 1 Year
    Electrical Unit (motor, control box) 1 Year
    Consumable parts (handset, castor, handrail) 1 Year
    chen kuang industries company ltd md guaranty application



  • Useful Tips
    Please keep the shipping documents (stated with shipping date) and present it while applying for guaranty service. The guaranty period starts from the shipping day.
    • Don’t put anything under the bed to avoid unnecessary damage.
    • Kindly keep your shipping documents to confirm your guaranty period in the future.
  • After Service
    Thank you for buying our products. Please feel free to contact us if you need our assistance. We will do our best to give you necessary and useful service by sincere heart. 

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